Can I get a Data Processing Agreement?
Yes. Enterprise customers can receive a signed Data Processing Agreement (DPA) by emailing sales@hercules.app. It applies once signed or expressly incorporated into your signed agreement.Who owns my apps and data?
You retain your rights in your content and your users’ content. Hercules assigns its rights in AI outputs generated for you to you, to the extent permitted by law. Hercules retains ownership of its platform and usage data. Third-party materials retain their own terms. See content ownership.Is Hercules GDPR compliant?
Yes. An auditor’s GDPR attestation is available through our Trust Center. Our DPA describes processing responsibilities and safeguards for international transfers.Does Hercules train AI on my data?
On self-serve plans, we reserve the right to use content to train, evaluate, and improve AI models and features, subject to applicable law and our terms. On Enterprise, you can enable Privacy Mode. While enabled, your content and your users’ content, including deidentified versions, are excluded from future training, evaluation, and improvement of AI models and features. We still process content to run, secure, and support the service. See the Privacy Policy and Terms of Service for the full scope.Who else processes my data?
We use providers for infrastructure, databases, AI, and other services. See the subprocessor list. Integrations you connect also process the data you authorize them to access.How long does Hercules retain data, and can I delete it?
Retention depends on the data, service needs, and legal obligations. Under our standard DPA, customer personal data is deleted within 90 days after the agreement ends, unless retention is legally required. See the DPA for return and deletion terms. For privacy or deletion requests, email hello@hercules.app.Can I export my data?
Yes. You can export your app’s data. See Export Data for instructions.Additional FAQ
Who handles privacy requests from my app's users?
Who handles privacy requests from my app's users?
You are responsible for your app’s privacy practices and requests from its users. Hercules
assists where required by law or your agreement. See our Privacy
Policy.
Can I choose where data is stored?
Can I choose where data is stored?
See Hosting and Data Residency for app regions and the
scope of regional controls.