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Hercules apps have historically operated at 99.99% uptime. We offer an enterprise SLA for 99.9% uptime.

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What does the uptime SLA cover?

The Service Level Agreement covers the published apps and Agents expressly included in your enterprise agreement or entitlements. It is not included automatically with every plan. The commitment covers failures of Hercules-managed infrastructure that prevent a covered deployment from performing its core hosted function.

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How does Hercules keep services reliable?

  1. Published apps run on serverless infrastructure that scales with demand.
  2. We have monitoring, alerting, and on-call coverage for production services.
  3. We restrict production changes.
  4. We maintain tested incident-response and disaster-recovery plans.
See our Trust Center and Backups & Disaster Recovery.

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What should I do if my app is down?

Check Hercules Status and report the issue through your designated enterprise support channel. See Support for response commitments.

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What happens if the uptime commitment is missed?

Eligible customers can claim service credits under the SLA.

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Are problems in my code or integrations covered?

Customer-controlled code, configuration, credentials, and integrations are excluded from the standard uptime calculation. See the SLA for the full terms.