What’s available in each plan?
- Free plan: limited AI credits, hosting, and Hercules domains
- Paid plans: AI credits (you choose your desired monthly allocation), custom branding, custom domains, priority support, much higher hosting limits, ability to collaborate with teammates, and more.
How do I get more credits?
Get more credits by upgrading your plan’s monthly credit allocation. You can increase credits without changing your plan tier.
What hosting is included?
Currently, all plans have unlimited hosting. We aim to keep hosting free / bundled into your existing plans for as long as possible. We do impose fair use limits on the free tier and certain users on the paid tier abusing the hosting. We will reach out to you in advance if we ever have concerns.How do upgrades work?
When you upgrade:- You pay only the difference between your current and new plan
- You immediately receive the credit difference between your current and new plan
- These credits are valid for 28 days from the grant date
- Your billing cycle does not reset. It stays anchored to your original sign up date
How do downgrades work?
Downgrades are scheduled to take effect at the start of your next billing cycle. You keep your current plan until then.Are bug fixes free?
Yes! Hercules fixes uncaught exceptions for free! All Hercules AI Agent runs started by clicking the Fix the bugs button in the bottom right of the App Builder will be done for free. Other bug fixes and error resolution still cost credits.Additional FAQ
How many credits will it take to build my app?
How many credits will it take to build my app?
Every app is different so we cannot provide estimates. We recommend building your app in small
increments and monitoring your credit usage as you go. This is the best way to understand how
credits work for your specific use case.
What payment methods are accepted?
What payment methods are accepted?
Credit/debit cards, Google Pay, and Apple Pay.
What are bonus credits?
What are bonus credits?
Some plans include one-time bonus credits on top of the base allocation. These are marked in the
UI when applicable.
How do I view my AI usage?
How do I view my AI usage?
Go to Billing → AI Usage to see:
- Current AI credit balance
- Usage breakdown by category
- Invoice history
Can I get a refund for credits?
Can I get a refund for credits?
We rarely give refunds for credits. Credits cost us real money to provide (we pay AI model
providers like OpenAI and Anthropic). We charge for credits to cover our costs and keep Hercules
sustainable. We are always happy to help you resolve issues and reduce credit usage. We
occasionally offer additional credit grants. Click Report an Issue with details and we will do
our best to help.
How do I change my billing information (like add my Tax ID)?
How do I change my billing information (like add my Tax ID)?
You can change your billing name, address and Tax ID by going to Settings → Billing → Billing
Details
What happens if my bill is overdue?
What happens if my bill is overdue?
You have 7 days to pay. After that, we’ll unpublish your app and downgrade you to the free tier.
You’ll lose all paid plan benefits.
Why is it scheduling my upgrade? I want to upgrade immediately
Why is it scheduling my upgrade? I want to upgrade immediately
Yes, if you’re upgrading to: - A higher credit allocation in your current plan (e.g., Pro 400 →
Pro 800) - The same or higher credit allocation in a higher tier (e.g., Pro 400 → Business 400)
Upgrades to lower credit allocations in a higher tier (e.g., Pro 400 → Business 200) are scheduled
for your next billing cycle.
How do I change/remove my payment method?
How do I change/remove my payment method?
You can change/remove your payment method by going to Settings → Billing → Payment method
How do I cancel my subscription?
How do I cancel my subscription?
Go to Settings → Billing → Plans. Then click “downgrade” on the Free plan.
What happens if I run out of credits?
What happens if I run out of credits?
Your app will stay hosted and published. You will not be able to use Hercules AI until you purchase more credits or wait for more credits to be granted at the start of your next billing cycle.