AI Decisions with Jev

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How do I set it up?

Use Jev to sort each new support ticket into billing, technical, or account, and to mark it urgent if it's time-sensitive

Use Jev to check each product review for spam or abuse. Hide it when Jev is confident, and send borderline ones to me for review

Use Jev to score each new lead from poor to strong fit based on their company and message

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What can I build with it?

• Routing: Send tickets, emails, or form submissions to the right team
• Moderation: Flag spam, abuse, or off-topic posts before they go live
• Tagging: Pick a category, tag, or folder for new content
• Checks: Answer yes/no questions, like “Is this a refund request?”
• Scoring: Rate content against a rubric, like lead quality or answer quality

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What kinds of answers does Jev give?

• Yes/no: The chance the answer is yes, from 0 to 1
• Choice: The best option from a list you define, with a confidence for each option
• Score: A rating on a scale you define, like poor, fair, good, excellent

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How is it different from a chatbot model?

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How is billing handled?

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Additional FAQ

import { TypeSafeClient } from "@typesafe-ai/sdk";

const client = new TypeSafeClient({
  apiKey: process.env.HERCULES_API_KEY,
  baseURL: "https://ai-gateway.hercules.app/typesafe",
});

const { answers } = await client.systemOne({
  state: "I was charged twice for my subscription.",
  questions: {
    refund: { type: "noul", instructions: "Is the customer asking for money back?" },
    department: {
      type: "choice",
      instructions: "Which team should handle this?",
      criteria: { billing: "Charges and refunds", technical: "Bugs and outages" },
    },
  },
});

answers.refund.noul; // 0.98
answers.department.choice; // "billing"