Skip to main content
View and manage all customers tied to your commerce account. See purchase history, manage entitlements, and handle refunds. Refunds appear in Transactions.
Customer management

​
What is a customer?

A customer is the billable entity. For consumer apps, this is usually the User. For B2B apps the billable entity is usually the Organization.

​
How do I see all my customers?

Go to Commerce → Customers

​
How do I see a customer’s purchase history?

Click any customer to view their full profile. You can see their
  • Payments: All purchases and their status
  • Subscriptions: Active, cancelled, or paused plans
  • Entitlements: Current feature access
  • Payment methods: Saved cards on file
Individual customer profile with purchase history and entitlements

​
How do I issue a refund?

From a customer’s profile, click the payment and select Refund. Choose full or partial refund. Refunds typically appear on customer statements within 5-10 business days.

​
Can I manually grant entitlements?

Yes. From a customer’s profile, go to Entitlements and click Add Entitlement