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Track all payments, refunds, and disputes in one place. Monitor your revenue and handle issues quickly. See Customers for purchase history and Payouts for when earnings reach your bank.
Transaction history

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How do I view transactions?

Go to Commerce → Transactions to see:
  • Payment amount
  • Customer name
  • Product or plan purchased
  • Payment status
  • Date and time

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What do the transaction statuses mean?

  • Succeeded: Payment completed successfully
  • Pending: Awaiting confirmation
  • Failed: Payment was declined
  • Refunded: Money returned to customer
  • Disputed: Customer filed a chargeback

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How do I issue a refund?

  1. Click the transaction
  2. Click Refund
  3. Enter amount (full or partial)
  4. Add reason (optional)
  5. Confirm
Refunds take 5-10 business days to appear on customer statements.

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How do I handle disputes?

When a customer disputes a charge:
  1. You’re notified via email and in-app
  2. Review the dispute details
  3. Submit evidence (receipts, delivery confirmation, communication)
  4. The customer’s bank will make a decision
Respond promptly. You have limited time to submit evidence.

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Additional FAQ

Yes. Set your filters, then click Export. Use for accounting, tax reporting, or reconciliation.
Common reasons: insufficient funds, expired card, incorrect details, potential fraud, or bank restrictions. Ask the customer to try a different payment method.
Enter any amount up to the original payment. The remaining amount stays with you. Useful for returns of individual items from multi-item orders.
Stripe’s standard processing fees plus a 2% platform fee. This is our launch pricing. We plan to offer competitive volume-based rates as you scale.